WOQODe
WOQODe is a Fuel Management System that uses RFID technology, designed to meet the fueling needs of both commercial and personal vehicles.
- Product & Services
- Services
- WOQODe
Share :
WOQODe Tag
WOQODe is a fuel management system that uses RFID technology to serve the fueling needs of commercial vehicle owners. The system relies on a Radio Frequency Identification Device (RFID) or "TAG" to identify the vehicle when it arrives at the fuel station for refueling.
Each fuel dispenser is equipped with a nozzle-mounted reader that detects the tag and transmits the data to the server. The system then verifies the customer’s credit balance, the vehicle’s fuel type, and any applicable limits before authorizing fueling.
Know How To Use
Visit a WOQOD Petrol Station
Head to the nearest WOQOD station or service center to initiate the registration process
Visit a WOQOD Petrol Station
Head to the nearest WOQOD station or service center to initiate the registration process
Collect the Registration Form
Obtain the WOQODe registration form from the station or download it from the WOQOD website/mobile app.
Collect the Registration Form
Obtain the WOQODe registration form from the station or download it from the WOQOD website/mobile app.
Fill Out the Registration Form
Provide the required details, such as:
- - Personal Information (QID, Name, Contact Number, Email)
- - Vehicle Information (Make, Model, Plate Number)
Fill Out the Registration Form
Provide the required details, such as:
- - Personal Information (QID, Name, Contact Number, Email)
- - Vehicle Information (Make, Model, Plate Number)
Submit the Completed Form
Submit the filled-out form at the station or service center along with the required identification and vehicle documents.
Submit the Completed Form
Submit the filled-out form at the station or service center along with the required identification and vehicle documents.
Pay the Registration Fee
Pay any applicable fees for the WOQODe tag and service activation.
Pay the Registration Fee
Pay any applicable fees for the WOQODe tag and service activation.
Receive the WOQODe Tag
Once your registration is processed, you will receive a WOQODe tag, which will be installed on your vehicle.
Receive the WOQODe Tag
Once your registration is processed, you will receive a WOQODe tag, which will be installed on your vehicle.
Activate Your Account
Your WOQODe tag will be activated, and you’ll receive instructions to top up your account for seamless usage.
Activate Your Account
Your WOQODe tag will be activated, and you’ll receive instructions to top up your account for seamless usage.
Manage Your Account
Use the WOQOD mobile app or website to monitor usage, top up, and manage your WOQODe account.
Manage Your Account
Use the WOQOD mobile app or website to monitor usage, top up, and manage your WOQODe account.
How to top up?
Step 1. Open the WOQOD mobile app and log in using your registered credentials
Step 2. Navigate to the WOQODe section or Top-Up option
Step 3. Select the amount you wish to top up
Step 4. Choose your preferred payment methods Updated
Step 5. Confirm the transaction, and you'll receive confirmation via the application and emailSMS
FAQ's
What is the cost?
170 QR for the tag and 25 QR for the installation
How many cars can I enroll in?
There is no limit
What are the applications of Natural Gas?
Natural Gas can be used wherever fuels are used for heating purposes, like Boilers, Burners, Furness, etc. Natural Gas can be used as fuel for driving engines, where Diesel and petrol are used.
What should I do if the tag is not working?
You can contact customer service, available 24 hours a day, 7 days a week, at the following numbers: 40217777/8003835 or via email at customerservice@woqod.com.qa
Is Natural Gas available to all customers in Qatar?
Currently, the scope of supply from WOQOD is limited to the customers of Small and Medium Industrial Areas only.
Can I fuel at all WOQOD stations?
You can fuel at any branded fixed petrol stations, or you can check the locations using the WOQOD mobile application
How can I add vehicles to my account?
Visit any WOQOD branded stations with prepaid sales installation, fill out the additional vehicle form, pay the required cost, get your tag installed and wait for activation
Who should I contact for any issues, queries, or feedback?
You can contact customer service, available 24 hours a day, 7 days a week, at the following numbers: 40217777/8003835 or via email at customerservice@woqod.com.qa
What is the warranty period for the tag?
- The warranty period is 12 months from the date of installation
- *warranty conditions apply
What is the WOQODe Program for corporates?
It is a Fuel Management System designed for companies with a fleet of vehicles. It can be used to monitor, track, maintain, and control the fuel consumption of vehicles. This system is exclusively intended for vehicles refueling at WOQOD branded stations. An RFID tag is used for recording fuel transaction at WOQOD branded stations for each vehicle. This operates as a postpaid system.
Who manages the program, and what is required to comply with it?
The WOQODe System manages the program. Companies required to adhere to approved WOQOD policies and procedures.
How can I control my company's fleet fuel expenses?
- By enrolling all vehicles into WOQODe System and eliminating manual intervention.
- You will have access to real-time on your vehicles’ fuel consumption, categorized into various reports for analyzing and controlling fuel expenses.
- For more control and budgeting, you can set limits on the WOQODe Portal at any time.
- For budgeting purposes, you can group the vehicles. You can select or change fuel grades as needed.
What types of reports does the system generate, and what details do they include?
The system generates reports on consumption details and credit limits . The reports contain the following details: Vehicle plate number Fuel station name Time of fueling Fuel price Grade of fuel Quantity and Amount of fuel. All the reports provide real-time data.
How can I check my company's available credit limit?
You can check the credit limit report.
How can the customer modify their contact details?
Fill the change request form and email scanned copy to WOQOD Customer Service.
How can a customer receive their fuel bill and make a payment?
• Billing Cycle
• Credit Invoices will be issued twice a month (1-15 / 16-End of the month)
• Types of Invoices
• Fuel consumption invoice
• Generates in portal every 15 days
• Product and service invoice
• Emailed to customer every 15 days
• Payment Cycle
• Payment has to be made within 15 (fifteen) days from the invoice date.
• Mode of Payment
• Bank to bank transfer (Customer must mention the invoice number, customer number and site number in the remarks column).
• Cheque deposit into WOQOD bank accounts/cheque deposit in WOQOD tower (Customer must mention invoice number, customer number and site number in the remarks column of deposit slip).
• This information should be emailed to WOQOD Customer Service.
Do fuel tags work internationally or only at fuel stations in Qatar?
No. The tags will only authorize fueling in WOQOD branded stations that are activated for Tag-based fueling located in Qatar.
How does the fuel station attendant know if a tag is installed in the vehicle?
All vehicles installed with Tags will have a WOQODe sticker near the fuel inlet. Additionally, the customer can verbally inform the attendant that their vehicle is installed with a Tag.
Where will the tags be installed?
Tags can be installed at the customer’s vehicle base location if the customer can arrange 50 or more vehicles together. In the case of fewer than 50 vehicles, the customer will be requested to send their vehicles to designated fuel stations.
What needs to be done if the company decides to sell its vehicle?
The customer can use the WOQODe portal to deactivate the tag or call WOQOD Customer Service to do the necessary steps.
What should be done if the tag is not operational?
If the tag, does not authorize fueling, then the customer's account credit limit, vehicle limit, and tag functionality have to be checked. The customer has to report this issue to WOQOD Customer Service.
What is the calorific value of Natural Gas?
The Gross Calorific value shall be around 1000 BTU/SCF
.https://www.youtube.com/embed/rqGe7kBpb6g?si=otFQmZ0309yAZfU-
How do I know that my tag is activated?
The customer will receive an SMS after the activation of the tag
Where can I enroll?
At any WOQOD branded station where prepaid installation is available (station link)
Which vehicles can I enroll?
Only vehicles with an istimarah under an individual name
How can I top up?
There are two methods for topping up:
1. Pay cash
2. Use a card at any of our Sidra billing counters.
How do I enroll in WOQODe prepaid?
Visit any WOQOD branded station where prepaid sales installation is available, fill out the form, pay the cost, get your tag installed, and wait for the activation to be confirmed.
How can I check my balance?
You can check the balance from the last fuel transaction, the SMS received, or by tracking it using WOQOD’s mobile application
How can I know if my vehicle has been fueled?
Through SMS or from the WOQOD mobile application
How can I close my account?
You can contact customer service, available 24 hours a day, 7 days a week, at the following numbers: 40217777/8003835 or via email at customerservice@woqod.com.qa
If I sell my car, can the account be transferred to the buyer?
No, each account is registered under the QID number and individual name
How do I enroll in WOQODe?
Schedule an appointment with WOQOD Customer Service (40217777/8003835).
- Meet the Sales team.
- Respond to WOQOD’s email with the required valid legal documents
- The contract and documents will be sent via email.
- Submit the signed contract and documents for processing
- The contract will be processed, and our installation team will contact the customer for tag installation.
- The operations team will register the vehicles and activate the company.
- The customer will be receive a User ID & Password for WOQODe – Portal via email.
Documents required for Enrollment (Formats will be provided)
- A letter from the customer for enrolling in WOQODe.
- WOQODe Contract (2 Original copies signed, stamped & dated).
- Sponsor QID Photocopy of the company's valid commercial registration license.
- Photocopy of the Trading License
- Photocopy of the Computer Card Bank Guarantee (equivalent to two months of fuel consumption as per our requirement for new customers, and valid for at least 3 years.)
- Customer Communication List Vehicle Details; to be completed and provided in the specified Excel format, in both hard copy (stamped) and soft copy via email.
- Leased Vehicle Undertaking Letter on Company letterhead, signed by authorized signatory and stamped (applicable for all vehicles not registered under the company signing the contract)
- Valid Istimara (Vehicle registration card) (4 copies on A4 sized pages with both sides of Istimara).
- QID photocopy of the contract signatory.
- A cheque for tag cost and tag installation.
- The customer's activation will take place within 15 working days after the submission of the WOQODe contract.
What are the benefits of the WOQODe Program?
Savings
- Reduce fuel expenses by monitoring the fuel consumption of each vehicle.
- Eliminate fraud/ misuse that occurs using manual or handwritten vouchers/receipts.
- Achieve savings by reducing administrative time and, therefore, the workforce.
Control
- Customized account controls to setting purchase limits.
- Setting purchase limits on each tag and updating controls at any time
Expenses and AdministrationTime
- Eliminate expense reimbursement and the collection of receipts
- Comprehensive reporting.
- Customize reports by exporting in Excel
Convenience
- Cashless transactions
- Manage account online and view real-time purchase details
- 24/ 7 online account management.
How will the customer control the vehicle’s fuel consumption?
You can compare monthly fueling with the the vehicle's mileage as recommended by the manufacturer. The monthly fuel consumption data in the portal will help you analyze consumption patterns.
The WOQODe- Portal provides you with access to control the consumption pattern of vehicles based on the following parameters.
- Day & month of fueling
- Stations selected for fueling
- Holiday fueling
- Non-fueling option
- Total quantity selected for fueling
- Buy and Can’t buy fuel (to temporarily block fuel purchase)
- The customer can exercise control through Vehicle Limit Management Module.
What happens when the vehicle reaches the set fuel limit?
Fueling will stop automatically, and the customer will need to adjust their vehicle's limit thememselves. If WOQOD Customer Service modifies the limit, it will incur a charge.
How can the customer add a new vehicle or remove vehicles from his company's account?
Call WOQOD Customer Service at 4021-7777/800-3835 and follow the procedure. The customer can remove vehicles from his list by making them inactive for fueling through the WOQODe Portal. This function should be used only when the customer wants to remove his vehicle from the fleet.
How can the customer modify their bank guarantee amount?
The customer needs to contact WOQOD customer service to obtain the change request form. The Bank Guarantee can be increased, or a new Bank Guarantee can be submitted with the covering letter to WOQOD Finance.
How many stations can the vehicles fuel at?
Vehicles can fuel at all WOQOD branded stations.
Who can I contact in case of any issue?
Contact WOQOD Customer Service. It operates 24 Hours / 7 days a week at 40217777/8003835 or email customerservice@woqod.com.qa
Can the vehicle be fueled if the tag is not working?
The vehicle can be fueled by paying in cash.
How long will it take to fix the tag?
- Small - Medium vehicle: 15 minutes
- Large vehicle: 20 -22 mins
How long does it take to cancel or deactivate a tag?
The customer can use the WOQODe portal to deactivate the tag immediately or request assistance from our Customer Service, which will be processed within 2 working days.
What is the warranty period for the tag?
The tag warranty period is 12 months (user faults are not covered by the warranty). For terms & conditions, please refer WOQODe Contract.
