عربي
Search Search Search

 

CSR

 

Innovation

 

News

 

  • Products and Services
  • CSR
  • Innovation
  • News
Call Center
40217777
Toll Free Number
800-3835 800-FUEL

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​You have questions, we have answers

Your questions and comments are important to us. Select a topic below, or reach us by phone or email. We’ve got everything covered for your needs.​​​​​​

 

 

DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=29What is Natural Gas?1Yes<div class="ExternalClassE9B2EB48157F4B66B738D9952C846A40"><span style="line-height:107%;font-family:"calibri","sans-serif";font-size:11pt;"><font color="#000000">Natural gas is a combustible mixture of hydrocarbon gases, primarily methane..</font></span></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=40How to become a Sidra supplier?1Yes<div class="ExternalClass022CCDE3C53E4D6496ECE6FB1C46B8BC"><p>​Please fill the form in this <a href="/EN/Business/Pages/Become-a-Retail-Supplier.aspx" target="_blank"> link </a></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=33Is Natural Gas is available to all customers in Qatar?2Yes<div class="ExternalClass16B436998FD7409BAFD798E3DBB260F8"><span style="line-height:107%;font-family:"calibri","sans-serif";font-size:11pt;"><font color="#000000">Currently the scope of supply from WOQOD is limited to the customers of Small and Medium Industrial Area only.</font></span></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=41How to Rent a Shop?2Yes<div class="ExternalClassD0E9232E4B38453E805DDFEA8CC7CF2D">Please check available stores at this <a href="/EN/Business/Pages/Shops/Available-Shops.aspx" target="_blank">link </a></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=34What are the applications of Natural Gas?3Yes<div class="ExternalClass2CEFF1777AB14B6996226817BA24EBC2"><p><span style="line-height:107%;font-family:"calibri","sans-serif";font-size:11pt;"><font color="#000000">Natural Gas can be used wherever fuels are used for heating purposes, like Boilers, Burners, Furness etc. Natural Gas can be used as fuel for driving engines, where Diesel and petrol is used.</font></span></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=42How to become a Customer at WOQOD?3Yes<div class="ExternalClassF3E5D2EB3E7B495BAC62FE9114B83592"><p>​check our Customers list at this <a href="/EN/Business/Pages/Becoming-A-Customer.aspx">link </a></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=30What is the calorific value of Natural Gas?4Yes<div class="ExternalClassBDDAE87058B34813A6BC34B5C6A86C8B">Gross Calorific value shall be around 1000 BTU/SCF.</div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=43How to apply for WOQOD Tenders?4Yes<div class="ExternalClassD64EF7C7D89D4558920504D9B8738CB3"><p>​check tenders information at this <a>link</a> </p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=32Is it sweet or sour Natural Gas?5Yes<div class="ExternalClass9750221971784B6CA25A80A2EEA2B233">Gas shall be sweet.</div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=31How the Gas is transported from WOQOD to customers?6Yes<div class="ExternalClassD323F7622EC04F1F9F3D4AAC178CBCC5">Natural Gas is transported from WOQOD to all customers by pipeline. </div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=35What pressure Natural Gas is supplied?8Yes<div class="ExternalClass204B0E9A9BC8441F8F991DF5CB9BDDBB">WOQOD can provide pressure from 100 mbar(g) to 1000 mbar(g).</div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=36Any special equipment of installation is required?9Yes<div class="ExternalClass8ECE1778C9EF4F0194BF376A6EAE3937">Yes. Metering and Regulating Stations are required at your company premises. WOQOD will install this equipment for you. Customer need to install utilities capable of using Natural Gas.</div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=37What will be cost of gas connection?9Yes<div class="ExternalClass08B0A2E66CED42F68DF6C4A6146CC038"><p>Cost of gas connection shall be provided after assessment by WOQOD engineer that includes only upstream, and down stream shall be executed by approved the WOQOD contractor.</p>​</div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=46Shall WOQOD handle MRS maintenance and inside factory installation both?10Yes<div class="ExternalClassDD50F7455A9445368BBADB99A599F361"><p>​<span style="line-height:107%;font-family:"calibri","sans-serif";font-size:11pt;"><font color="#000000">MRS maintenance shall be done by WOQOD and inside factory will be under the customer’s responsibility.</font></span></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=38What will be the price of Natural Gas?11Yes<div class="ExternalClass1E964AD321544089AD94878F517F1E44"><p><span style="line-height:107%;font-family:"calibri","sans-serif";font-size:11pt;"><font color="#000000">The current price is 2.94$ i.e .38 QR per SCM fixed by the QP. It is muchcheaper than LPG, Diesel and Electricity. Contact us for more details.</font></span></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=39What should I do to get Natural Gas connection?12Yes<div class="ExternalClass948ADF44F471449C8EBC22C850C6066A"><span style="line-height:107%;font-family:"calibri","sans-serif";font-size:11pt;"><font color="#000000">Please Contact us at Natural Gas Section for further information or call Customer Service</font></span></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=47What is the shelf life of WOQOD Lubricants? 17Yes<div class="ExternalClass7921024A1AA2486B8F9DA041A8624CF3"><p>​The shelf life of most oils and greases manufactured by WOQOD Lubricants is four years from date of shipment, provided that the oils and greases are properly stored in their original, unopened containers.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=48Where can I purchase WOQOD Lubricant products in Qatar?18Yes<div class="ExternalClassF64D7457A02C48929C9F417619D5DA44"><p>​<span style="font-family:"arial narrow","sans-serif";font-size:12pt;"><font color="#000000">It is available in WOQOD petrol stations across Qatar and is also available in spare parts and service centers in industrial area, please contact our sales team for further details. Mobile Number – 33612529</font></span></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=49I am interested in exporting WOQOD Lubricant products to other countries, need price quotation.19Yes<div class="ExternalClass02884E4B73D1416EBDC51DF33B4EBAD7"><p>​Please contact our Head of Lubricants for details/clarifications – Mobile - +974 55106167.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=50I am interested in selling WOQOD Lubricant products here in Qatar, who should I contact?20Yes<div class="ExternalClassBD4DC4761D474466A236EA99EABE42B8"><p>​Please contact our Local Sales Team Leader for details/clarifications– Mobile: +974 66697264.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=51I’m using a competitor’s lubricant. Do you offer a similar product?21Yes<div class="ExternalClass1D3BBC2EAE114CD7A61928DB201F4E82"><p>​<span style="font-family:"arial narrow","sans-serif";font-size:12pt;"><font color="#000000">WOQOD will likely have a functional equivalent to the lubricant you are using. When replacing lubricants that have been successful in your application, it is important to match the additives and type and viscosity of the base oil. When replacing grease, the grade and thickener should also be matched. Other lubricant properties may also be important for your application. Please contact WOQOD Sales team for specific recommendations.</font></span></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=52How can I get a WOQOD Lubricant TDS (Techincal Data Sheet)?22Yes<div class="ExternalClass3188B7FF965B44F98CEA181D4D305BC5"><p>​All WOQOD lubricant Product Technical Data Sheets are available on the WOQOD web site.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=53I’ve noticed oil separation in my grease? Is it still OK to use?23Yes<div class="ExternalClass91650A8EDC1D4472B6D3CF5F5AA7246F"><p>​Some oil separation or "puddling," which is sometimes seen on top of grease in pails or drums, should not be a problem. Oil separation is usually insignificant when compared with the mass of grease in the container. Normally, the separated oil can be safely stirred back into the bulk of the grease in the container. Experience has shown that much of this time-related oil separation can be reduced if the surface of the grease is kept smooth during storage, i.e., do not leave "craters" in the grease. The grade or consistency of the grease is also related to oil separation. An NLGI Grade 000 grease, for example, can be expected to exhibit pronounced oil separation from the day of its manufacture.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=54The color of my oil/grease has darkened compared to when it was new. Is it still OK to use?24Yes<div class="ExternalClass2682E9A4A72F4341A4D5FB082BBE95A2"><p>​Yes, it's still OK to use. Some oils and greases contain small amounts of additives that will darken with exposure to sunlight, UV light, temperature or contact with air. The color usually changes to a brown or orange tint. Since this color change is the result of oxidation of the additives, which make up a very small portion of the oil or grease, there would be very little, if any, functional change to the lubricant.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=55What are the general storage guidelines for lubricants?25Yes<div class="ExternalClassE8B29DF4535F4188AB645262EC5CD2EA"><p style="text-align:justify;">WOQOD Lubricants greases should be stored in a cool and dry indoor area. The indoor temperature should not exceed 30°C (86°F), and should remain above 0°C (32°F). Do not put the grease directly near a heat source and avoid exposure to direct sunlight. </p><p style="text-align:justify;">WOQOD Lubricants grease should be stored in its original packing. The packing should not show any signs of damage like severe denting, corrosion, or moisture attack. The grease packing should be kept closed until the grease is needed for use. After use the packing should be closed immediately, and kept closed. When opening the grease package, do not let any dust, dirt or moisture enter the grease package! Even a small amount of dust or moisture can affect the grease quality. Wipe lid or cover clean before opening. Use clean tools and equipment when handling or pumping the greases. Put lid or cover on a clean and dust free place. </p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=56What causes oïl pressure to drop?26Yes<div class="ExternalClassA83E4DB17F604BA285516A542B91A11B"><p style="text-align:justify;">During normal vehicle operation, oil is vital to ensure leak tightness between the combustion chamber and the crankcase. The oil pressure indicator shows how well this is being done.</p><p style="text-align:justify;">An unusual drop in oil pressure can result from either lower engine oil viscosity due to dilution by fuel (injector problem or use at low load) ; too little oil in the lubrication system (due to an oil leak, excess oil consumption, or failure of the oil circulation dump) ; or even mechanical part wear.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=57Does the oil have to be topped up ?27Yes<div class="ExternalClassBB47D5AE782949BFBEC90F259B090347"><p style="text-align:justify;">The engine oil level should be checked regularly to prevent incidents. A small amount of the oil that circulates in the engine is always burnt (an engine in good condition consumes between 0.2 and 0.5 liters of oil every 1,000 kilometers), but successive top-ups are no substitute for an oil change.</p><p style="text-align:justify;">Accordingly, it is natural that an engine consumes a small amount of oil, which can be offset by top-ups between oil changes; however, excessive need for top-ups can be an indication of mechanical problems (leaks, etc).</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=58Why is an engine oil’s ability to cleanse important? 28Yes<div class="ExternalClassCCEAF2FCC80A4163B2A6CD0A7E5AA32B"><p>​Keeping engine components clean is essential as it keeps them in good condition. If your engine components are dirty, oil may not be lubricating and protecting the engine properly. Dirt build-up can also lead to premature engine damage. WOQOD engine oils are designed to clean and protect engines for improved performance.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=59What is engine oil made from? 29Yes<div class="ExternalClass74AB2E696E47476DB596C26C7C490FEA"><p>​Engine oils are made up from three important ingredients – base oils, viscosity modifiers and performance additives. These are carefully selected and skillfully blended to enable the oil to provide maximum engine protection.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=60Is it important to change oil and how often should I do this? 30Yes<div class="ExternalClassC16DC631D0BA49FF8FC722578526B7CB"><p>​You should change your oil and filter at or before the end of oil-change intervals indicated by your vehicle manufacturer. These are based on distance travelled or time. Regular oil changing helps to keep your engine oil in good condition and provide the best protection for all of your engine components.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=61Why is there a range of engine oils and how do I know which one to choose?30Yes<div class="ExternalClass90E025E1E4B54DEEA9C504F5FBA978F6"><p style="text-align:justify;">Car-owner handbooks will give you a minimum oil specification. However, you may wish to trade up to a better specification engine oil. Choosing the correct engine oil for a vehicle depends on the:</p><ol><li>Car's type – a high-performance car needs higher performance oil. </li><li>Car's age – a lot is expected from new technology engines: high performance coupled with fuel efficiency. Advanced oils have been developed to help keep pace with increased engineering demands. For example, modern cars have blow-by-gas recirculation that can cause extreme oxidation in old-technology oils and sensitive exhaust gas after-treatment devices that can be poisoned by inappropriate oils. </li><li>Driving environment – modern motorway driving and heavy stop-start traffic requires higher quality oils to prevent increased engine wear and tear. </li></ol></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=62Who do I contact for lubricant related questions?30Yes<div class="ExternalClassA253B43DC2E045E79F795A09C0999F73"><p style="text-align:justify;">Lubricant Customer Service </p><p style="text-align:justify;">Mobile:<strong> </strong>+974 55075360 or +974 66258865<strong> </strong></p><p style="text-align:justify;">Phone<strong>: </strong>+974 40217462 / +97440217461</p><p style="text-align:justify;">Email: <a href="mailto:LUBRICANTS@woqod.com.qa"><span style="text-decoration:underline;"><strong>LUBRICANTS@woqod.com.qa</strong></span></a></p><p>Website: www.woqod.com.qa</p></div>

 

x
Refine