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Title

Job Title (Arabic)

Job Code

Department

Department (Arabic)

Job Type

Job Type (Arabic)

Job Qualifications

Qualifications:

Bachelor's degree in Computer Engineering or IT

Experience:

8 years of combined experience in IT, preferably with Support function

Skills:

Broad Knowledge of Computers(hardware & software) & Operating Systems

Knowledgeable on network, system , application and desktop troubleshooting

Strategic thinking

Analytical

Communication

Project Management

Planning and organising

Job Qualifications (Arabic)

Qualifications:

Bachelor's degree in Computer Engineering or IT

Experience:

8 years of combined experience in IT, preferably with Support function

Skills:

Broad Knowledge of Computers(hardware & software) & Operating Systems

Knowledgeable on network, system , application and desktop troubleshooting

Strategic thinking

Analytical

Communication

Project Management

Planning and organising

Job Role

JOB OBJECTIVE:

To manage and supervise day-to-day IT Service Help Desk operations to resolve reported technical problems, by monitoring performance of contracted support personnel, reviewing problem logs and trends in problems reported and recommending strategies for operational and technical improvements.

Description

Help Desk Support:

Monitor customer feedback on help and support provided and continuously seek improvements – ensure that all inputs from customers are appropriately managed and learn from difficulties faced.

Prepare preventive and corrective maintenance schedule on computers, laptops, printers and other authorized peripheral equipment.

Service Level Agreements (SLA'S):

Liaise with other IT section heads to develop service level agreements with BU's and provide ongoing support of hardware and software in line with the SLA terms and agreement.

Help Desk Manuals:

Manage the preparation of instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.

Records:

Maintain adequate records of support progress, in developing the files focus on the main areas of applications, hardware and office support so that specific sections can feel fully accountable for service improvements.

Job Role (Arabic)

JOB OBJECTIVE:

To manage and supervise day-to-day IT Service Help Desk operations to resolve reported technical problems, by monitoring performance of contracted support personnel, reviewing problem logs and trends in problems reported and recommending strategies for operational and technical improvements.

Description

Help Desk Support:

Monitor customer feedback on help and support provided and continuously seek improvements – ensure that all inputs from customers are appropriately managed and learn from difficulties faced.

Prepare preventive and corrective maintenance schedule on computers, laptops, printers and other authorized peripheral equipment.

Service Level Agreements (SLA'S):

Liaise with other IT section heads to develop service level agreements with BU's and provide ongoing support of hardware and software in line with the SLA terms and agreement.

Help Desk Manuals:

Manage the preparation of instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.

Records:

Maintain adequate records of support progress, in developing the files focus on the main areas of applications, hardware and office support so that specific sections can feel fully accountable for service improvements.

Submission Deadline

Status

Subsidiary

Apply

Attachments

Content Type: Career
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