DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=88 | How do I enroll in WOQODe prepaid? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 1 | | | | | Yes | | <div class="ExternalClassEA4D4A08AE6241AD88724713F044FBB3"><p><span style="font-size:10pt;font-family:"segoe ui", sans-serif;">Visit </span>any
WOQOD branded station where prepaid sales installation is available, fill the form,
pay the cost, get your tag installed and wait for the activation to be
confirmed.</p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=89 | How long does it take to activate the tag? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 2 | | | | | Yes | | <div class="ExternalClassEBB9A29F7FE047EEB0A9200EC62B80B3"><p><em>Within 48 hours</em></p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=90 | Where do I enroll? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 3 | | | | | Yes | | <div class="ExternalClass26981A3394134D1690D447B79CA60F55"><p style="text-align:justify;"><font color="#000000"><span style="line-height:107%;font-family:"calibri light",sans-serif;font-size:11pt;">At any WOQOD branded
station</span><span style="line-height:107%;font-family:"calibri light",sans-serif;font-size:11pt;"> where prepaid installation is available
(station link)</span></font></p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=91 | What is the cost? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 4 | | | | | Yes | | <div class="ExternalClass7E5DC14019E6463294DD9338B686B3A9"><p><span style="line-height:107%;font-family:"calibri light",sans-serif;font-size:11pt;"><font color="#000000">195 QR for the tag and 25
QR for the installation</font></span></p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=92 | How do I know that my tag is activated? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 5 | | | | | Yes | | <div class="ExternalClass9441EBD77A66419BA8327A1DA360B659"><p><span style="line-height:107%;font-family:"calibri light", sans-serif;font-size:11pt;"><font color="#000000">Customer will receive SMS after activation of the tag.</font></span></p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=93 | How many cars can I enroll in? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 6 | | | | | Yes | | <div class="ExternalClass4F7F7F5EE6A8407D960C8135DC251C78"><p><span style="line-height:107%;font-family:"calibri light", sans-serif;font-size:11pt;"><font color="#000000">No limit.</font></span></p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=94 | Which vehicles can I enroll? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 7 | | | | | Yes | | <div class="ExternalClass1ECB5623C0CE4536B2A583D2611FD6C6"><p><span style="line-height:107%;font-size:14.6667px;font-family:calibri;"><font color="#000000"><span style="color:black;">Only <span style="color:black;">vehicles with istimarah under the names of the owner or any of his first-degree family members, with a request letter that is signed by both.</span><span style="color:#000000;"></span></span></font></span></p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=95 | If the tag is not working, what do I do? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 8 | | | | | Yes | | <div class="ExternalClass637708BB049D41259166277039018E5E"><p><font color="#000000"><span style="line-height:107%;font-family:"calibri light",sans-serif;font-size:11pt;">Call customer service at
4021-7777/800-3835 or email </span><span style="line-height:107%;font-family:"calibri",sans-serif;font-size:11pt;"><a><span style="font-family:"calibri light",sans-serif;">customerservice@woqod.com.qa</span></a></span></font></p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=96 | How do I top-up? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 9 | | | | | Yes | | <div class="ExternalClass0DC2CF69E4F1456791C10532502B4359"><p><strong>Modes of top-up?</strong></p><p style="text-align:justify;"><strong>There are two methods for top-up:</strong></p><p style="text-align:justify;">Pay cash/card at any of our Sidra billing counters or credit card using WOQOD mobile application</p><p><strong>Is there a minimum or maximum?</strong></p><p style="text-align:justify;">A minimum of 100 QR and a maximum of 10,000 QR per transaction</p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=97 | Can I fuel at all WOQOD stations? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 10 | | | | | Yes | | <div class="ExternalClassE3A81D7465884B73B176721531ECA88E"><p>Yes, you can fuel your vehicle a<span style="line-height:107%;font-family:"calibri light", sans-serif;font-size:11pt;"><font color="#000000">t any branded fixed station. You can check the locations using the WOQOD mobile application.</font></span></p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=98 | How can I know the balance? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 11 | | | | | Yes | | <div class="ExternalClassA447F5BACCD74586B003CEC2BEA8291C"><p>From the last fuel transaction, SMS received, or you can track it using WOQOD's mobile application.</p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=99 | How do I add vehicles to my account? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 12 | | | | | Yes | | <div class="ExternalClassED041F9FBC5D4154A7EC24DECAA41CBB"><p>Visit any WOQOD branded stations where prepaid sales installation is available, fill the additional vehicle form, pay the cost, get your tag installed and wait for activation.</p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=100 | How do I come to know that my vehicle has been fueled? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 13 | | | | | Yes | | <div class="ExternalClassE95D799CCA8141B8BAF3DB82A5356D84"><p><span style="line-height:107%;font-family:"calibri light", sans-serif;font-size:11pt;"><font color="#000000">Through SMS or from WOQOD
mobile application</font></span></p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=101 | Who do I contact for any issue, query, and feedback? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 14 | | | | | Yes | | <div class="ExternalClassBB7FAAEB1F184938B261162C6A924373"><p><font color="#000000"><span style="line-height:107%;font-family:"calibri light", sans-serif;font-size:11pt;">Customer service at
4021-7777/800-3835 or email </span><span style="line-height:107%;font-family:calibri, sans-serif;font-size:11pt;"><a><span style="font-family:"calibri light", sans-serif;">customerservice@woqod.com.qa</span></a></span></font></p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=102 | Can the tag be transferred from my vehicle to a new vehicle? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 15 | | | | | Yes | | <div class="ExternalClass6A923CF1CACE4D0B81A4D25A4C06AA93"><p>No.</p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=103 | How do I close my account? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 16 | | | | | Yes | | <div class="ExternalClass9E1FD3E511D94C3ABBCD2782C19266BD"><p><font color="#000000"><span style="line-height:107%;font-family:"calibri light",sans-serif;font-size:11pt;">Call customer service at
4021-7777/800-3835 or email </span><span style="line-height:107%;font-family:"calibri",sans-serif;font-size:11pt;"><a><span style="font-family:"calibri light",sans-serif;">customerservice@woqod.com.qa</span></a></span></font></p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=104 | What is the benefit of this tag? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 17 | | | | | Yes | | <div class="ExternalClassB0FF4CAEAB614030A3A43CE190284755"><p style="text-align:justify;"><span style="line-height:107%;font-family:"calibri light",sans-serif;font-size:11pt;"><font color="#000000">Advanced RFID technology
tracking each fuel transaction individually, no need to carry cash, no need for
fuel cards which can be misplaced or forgotten and it is automated and
convenient.</font></span></p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=105 | What is the warranty period for the tag? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 18 | | | | | Yes | | <div class="ExternalClass216863DD8FF44B39B9E81740262D00EA"><p><span style="line-height:107%;font-family:"calibri light",sans-serif;font-size:11pt;"><font color="#000000">12 months from the date of
installation **warranty conditions apply.</font></span></p></div> | | | | |
DispForm.aspx | DispForm.aspx | https://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=106 | If I sell my car, can the account be transferred to the buyer? | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 19 | | | | | Yes | | <div class="ExternalClassF1233BEFB9924DB98AB86BE2BAFA2541"><div style="text-align:justify;"><span style="line-height:107%;font-family:"calibri light", sans-serif;font-size:11pt;"><font color="#000000">No, each account is
registered under the QID number and individual name. It is advisable to close
the account.</font></span></div></div> | | | | |