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Disaster Recovery Automation Analyst Information Technologyتكنولوجيا المعلوماتDisaster Recovery Automation Analyst Disaster Recovery Automation Analyst 5/30/2020 9:00:00 PM<p style="text-align:left;"><span style="font-size:10.5pt;">​<strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;">Qualifications:</strong></span></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Diploma in Computer Science or IT; Bachelor's degree is preferred</span></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Certification on ITIL Service Management  or equivalent</span></p><p style="text-align:left;"><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;">Experience:</strong></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">5 years of experience in IT Support or helpdesk operations</span></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Working  knowledge on  desktop hardware,  operating system, software application  and network troubleshooting </span></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Strong DR Automation experience . </span></p><p style="text-align:left;"><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;"><strong>Skills:</strong></strong></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Good Knowledge about Computers & Operating systems</span></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Ability to learn & adopt to new networks installed at Woqod</span></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Good Knowledge in DR automation softwares for Databases and Applications </span></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">High-level experience in customer support services</span></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Analytical mindset</span></p><p>​<strong style="font-size:10.5pt;"><font face="Arial">Qualifications:</font></strong></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Diploma in Computer Science or IT; Bachelor's degree is preferred</span></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Certification on ITIL Service Management  or equivalent</span></p><p style="text-align:left;"><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;">Experience:</strong></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">5 years of experience in IT Support or helpdesk operations</span></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Working  knowledge on  desktop hardware,  operating system, software application  and network troubleshooting </span></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Strong DR Automation experience . </span></p><p style="text-align:left;"><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;"><strong>Skills:</strong></strong></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Good Knowledge about Computers & Operating systems</span></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Ability to learn & adopt to new networks installed at Woqod</span></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Good Knowledge in DR automation softwares for Databases and Applications </span></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">High-level experience in customer support services</span></p><p style="text-align:left;"><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Analytical mindset</span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;"><span lang="EN-GB" style="line-height:107%;"><strong>JOB OBJECTIVE</strong></span>:</span></p><p><span class="ms-rteThemeForeColor-2-5" style="line-height:107%;font-family:arial;font-size:10pt;">To handle day-to-day data center operations to ensure quick resolution of customer service support issues from employees and to monitor the functionality of local area networks and data communications ensuring uninterrupted operations. Manage DR Automation and replication of Data from primary DR to Secondary . Perform DRP Drills and Assure all Backups and restores are maintained and performed correctly </span></p><p><span class="ms-rteThemeForeColor-2-5" style="line-height:107%;font-family:arial;font-size:10.5pt;"><span lang="EN-GB" style="line-height:107%;"><strong>Description</strong></span></span></p><p><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;">Data Center Operations</strong></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;"><span style="font-family:arial;">Ensure rapid and effective response/resolution for major or high incidents.</span></span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Plan routine maintenance of all hardware equipment to ensure functionality and continuous operation.</span></p><p><span class="ms-rteThemeForeColor-2-5" style="line-height:107%;font-family:arial;font-size:10pt;">Evaluate information on hardware and software systems based on performance and industry trends and advise supervisor to maintain an effective and up-to-date system configurations. </span></p><p><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;">IT Support</strong></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Provide IT support for problems and issues resulting from errors and problems with implemented systems, applications etc to ensure minimum loss of service due to encountered errors.</span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Work closely with the support team to meet the company's service level agreement with the end-user.</span></p><p><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;">Escalation Management</strong></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Provide information on policies and procedures for escalation of issues and problems related to IT issues to all the helpdesk users so that the defined channels of issue escalation are followed.</span></p><p style="text-align:justify;"><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;">Statements and Reports</strong></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Assist in the preparation (or prepare as needed) of timely and accurate departmental statements and reports to meet and department requirements, policies and standards.</span></p><p>​<span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;"><span lang="EN-GB" style="line-height:107%;"><strong>JOB OBJECTIVE</strong></span>:</span></p><p><span class="ms-rteThemeForeColor-2-5" style="line-height:107%;font-family:arial;font-size:10pt;">To handle day-to-day data center operations to ensure quick resolution of customer service support issues from employees and to monitor the functionality of local area networks and data communications ensuring uninterrupted operations. Manage DR Automation and replication of Data from primary DR to Secondary . Perform DRP Drills and Assure all Backups and restores are maintained and performed correctly </span></p><p><span class="ms-rteThemeForeColor-2-5" style="line-height:107%;font-family:arial;font-size:10.5pt;"><span lang="EN-GB" style="line-height:107%;"><strong>Description</strong></span></span></p><p><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;">Data Center Operations</strong></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;"><span style="font-family:arial;">Ensure rapid and effective response/resolution for major or high incidents.</span></span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Plan routine maintenance of all hardware equipment to ensure functionality and continuous operation.</span></p><p><span class="ms-rteThemeForeColor-2-5" style="line-height:107%;font-family:arial;font-size:10pt;">Evaluate information on hardware and software systems based on performance and industry trends and advise supervisor to maintain an effective and up-to-date system configurations. </span></p><p><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;">IT Support</strong></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Provide IT support for problems and issues resulting from errors and problems with implemented systems, applications etc to ensure minimum loss of service due to encountered errors.</span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Work closely with the support team to meet the company's service level agreement with the end-user.</span></p><p><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;">Escalation Management</strong></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Provide information on policies and procedures for escalation of issues and problems related to IT issues to all the helpdesk users so that the defined channels of issue escalation are followed.</span></p><p style="text-align:justify;"><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;">Statements and Reports</strong></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Assist in the preparation (or prepare as needed) of timely and accurate departmental statements and reports to meet and department requirements, policies and standards.</span></p>

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