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Data Centre Operations EngineerInformation Technologyتكنولوجيا المعلوماتData Centre Operations EngineerData Centre Operations Engineer5/30/2020 9:00:00 PM<p>​​<span class="ms-rteThemeForeColor-2-5" style="font-size:10.5pt;"><strong style="font-family:arial;font-size:10.5pt;">Qualifications:</strong></span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:13.3px;">Bachelor's degree in Computer Engineering or IT</span></p><p><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;"><strong>Experience:</strong></strong></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">7 years of combined experience in IT, preferably with Support function</span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;"><strong style="font-family:arial;font-size:10.5pt;">Skills:</strong></span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Broad Knowledge of Computers(hardware & software) & Operating Systems</span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Knowledgeable on network, system  , application and desktop troubleshooting</span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Strategic thinking</span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Analytical </span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Communication </span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Effective coaching and mentoring </span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Effective negotiation and interpersonal </span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-size:10.5pt;">​<strong style="font-family:arial;font-size:10.5pt;">Qualifications:</strong></span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:13.3px;">Bachelor's degree in Computer Engineering or IT</span></p><p><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;"><strong>Experience:</strong></strong></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">7 years of combined experience in IT, preferably with Support function</span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;"><strong style="font-family:arial;font-size:10.5pt;">Skills:</strong></span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Broad Knowledge of Computers(hardware & software) & Operating Systems</span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Knowledgeable on network, system  , application and desktop troubleshooting</span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Strategic thinking</span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Analytical </span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Communication </span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Effective coaching and mentoring </span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Effective negotiation and interpersonal </span></p><p>​<span class="ms-rteThemeForeColor-2-5" lang="EN-GB" style="line-height:107%;font-family:"arial",sans-serif;font-size:10.5pt;"><strong><font>JOB OBJECTIVE</font></strong></span><span class="ms-rteThemeForeColor-2-5" style="font-size:10.5pt;">:</span></p><p><span class="ms-rteThemeForeColor-2-5" lang="EN-GB" style="line-height:107%;font-family:"arial",sans-serif;font-size:10pt;"><font>To manage and supervise day-to-day IT Data Center operations to resolve reported technical problems by reviewing problem logs and trends in problems reported and recommending strategies for operational and technical improvements</font></span><span class="ms-rteThemeForeColor-2-5">.</span></p><p><span class="ms-rteThemeForeColor-2-5" lang="EN-GB" style="line-height:107%;font-family:arial;font-size:10.5pt;"><strong>Description</strong></span></p><p><span class="ms-rteThemeForeColor-2-5" lang="EN-GB" style="line-height:107%;font-family:arial;font-size:10.5pt;"><strong><strong style="font-family:arial;">Data Center Operations</strong></strong></span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Monitor customer feedback on help and support provided and continuously seek improvements – ensure that all inputs from customers are appropriately managed and learn from difficulties faced.</span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Prepare preventive and corrective maintenance schedule on datacenter operations to ensure optimized downtime is <span style="font-size:10pt;">scheduled. </span></span></p><p><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;">Service Level Agreements (SLA'S):</strong></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Liaise with other IT section heads to develop service level agreements with BU's and provide ongoing support of hardware <span style="font-size:10pt;">and software in line with the SLA terms and agreement.</span></span></p><p><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;">Help Desk Manuals:</strong></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Manage the preparation of instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.</span></p><div><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;"><strong style="font-size:10.5pt;">Records:</strong></span></div><div><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">   </span></div><div><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;"><span style="font-family:arial;font-size:10pt;"><span style="font-family:arial;font-size:10pt;">Maintain adequate records of support progress, in developing the files focus on the main areas of applications, hardware and office support so that specific sections can feel fully accountable for service improvements.</span></span></span></div><p>​<span class="ms-rteThemeForeColor-2-5" lang="EN-GB" style="line-height:107%;font-family:"arial",sans-serif;font-size:10.5pt;"><strong><font>JOB OBJECTIVE</font></strong></span><span class="ms-rteThemeForeColor-2-5" style="font-size:10.5pt;">:</span></p><p><span class="ms-rteThemeForeColor-2-5" lang="EN-GB" style="line-height:107%;font-family:"arial",sans-serif;font-size:10pt;"><font>To manage and supervise day-to-day IT Data Center operations to resolve reported technical problems by reviewing problem logs and trends in problems reported and recommending strategies for operational and technical improvements</font></span><span class="ms-rteThemeForeColor-2-5">.</span></p><p><span class="ms-rteThemeForeColor-2-5" lang="EN-GB" style="line-height:107%;font-family:arial;font-size:10.5pt;"><strong>Description</strong></span></p><p><span class="ms-rteThemeForeColor-2-5" lang="EN-GB" style="line-height:107%;font-family:arial;font-size:10.5pt;"><strong><strong style="font-family:arial;">Data Center Operations</strong></strong></span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Monitor customer feedback on help and support provided and continuously seek improvements – ensure that all inputs from customers are appropriately managed and learn from difficulties faced.</span></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Prepare preventive and corrective maintenance schedule on datacenter operations to ensure optimized downtime is <span style="font-size:10pt;">scheduled. </span></span></p><p><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;">Service Level Agreements (SLA'S):</strong></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Liaise with other IT section heads to develop service level agreements with BU's and provide ongoing support of hardware <span style="font-size:10pt;">and software in line with the SLA terms and agreement.</span></span></p><p><strong class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;">Help Desk Manuals:</strong></p><p><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">Manage the preparation of instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.</span></p><div><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10.5pt;"><strong style="font-size:10.5pt;">Records:</strong></span></div><div><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;">   </span></div><div><span class="ms-rteThemeForeColor-2-5" style="font-family:arial;font-size:10pt;"><span style="font-family:arial;font-size:10pt;"><span style="font-family:arial;font-size:10pt;">Maintain adequate records of support progress, in developing the files focus on the main areas of applications, hardware and office support so that specific sections can feel fully accountable for service improvements.</span></span></span></div>

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