Vacancies

Qualifications:

Bachelors in IT

Experience:

5-7 years of experience in IT Support or helpdesk operations

Expert knowledge on  desktop hardware,  operating system, software application  and network troubleshooting

Strong knowledge and experience in ITIL service desk implementation and performance tuning

Skills:

Good Knowledge about Computers & Operating systems

Ability to learn & adopt to new networks installed at Woqod

Communication Skills

High-level experience in customer support services

Analytical mindset

Ability to formulate plans, designs, practices, policies and procedures related to operation and new projects

​Qualifications:

Bachelors in IT

Experience:

5-7 years of experience in IT Support or helpdesk operations

Expert knowledge on  desktop hardware,  operating system, software application  and network troubleshooting

Strong knowledge and experience in ITIL service desk implementation and performance tuning

Skills:

Good Knowledge about Computers & Operating systems

Ability to learn & adopt to new networks installed at Woqod

Communication Skills

High-level experience in customer support services

Analytical mindset

Ability to formulate plans, designs, practices, policies and procedures related to operation and new projects

​JOB OBJECTIVE:

To handle day-to-day IT technical support operations, provide first level support to resolve reported technical problems or route complaints/requests to IT Support Engineer or the relevant IT functions

Description

Help Desk Operations

Ensure rapid and effective response/resolution for major or high incidents

Monitor and conduct follow-up on incidents/issues that are pending/stalled or open with the assigned IT support section team. 

Respond rapidly to calls during and after normal business hours          

IT Support & Issue Resolution

In coordination with IT Support Engineer, investigate any problems requested by the end users and take the necessary action to rectify the situation immediately.

Provide information on policies and procedures for escalation of issues and problems related to IT issues to all the helpdesk users so that the defined channels of issue escalation are followed.

Customer Feedback

Collect customer feedback on help & support provided to analyze any shortcomings in service & provide the same to the team leader for review to identify any changes if required in the support mechanism.

Statements and Reports

Assist in the preparation (or prepare as needed) of timely and accurate departmental statements and reports to meet and department requirements, policies and standards.

​JOB OBJECTIVE:

To handle day-to-day IT technical support operations, provide first level support to resolve reported technical problems or route complaints/requests to IT Support Engineer or the relevant IT functions

Description

Help Desk Operations

Ensure rapid and effective response/resolution for major or high incidents

Monitor and conduct follow-up on incidents/issues that are pending/stalled or open with the assigned IT support section team. 

Respond rapidly to calls during and after normal business hours          

IT Support & Issue Resolution

In coordination with IT Support Engineer, investigate any problems requested by the end users and take the necessary action to rectify the situation immediately.

Provide information on policies and procedures for escalation of issues and problems related to IT issues to all the helpdesk users so that the defined channels of issue escalation are followed.

Customer Feedback

Collect customer feedback on help & support provided to analyze any shortcomings in service & provide the same to the team leader for review to identify any changes if required in the support mechanism.

Statements and Reports

Assist in the preparation (or prepare as needed) of timely and accurate departmental statements and reports to meet and department requirements, policies and standards.