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CSR

 

Fuel Prices

 

Tenders

 

  • Products and Services
  • Fuel Prices
  • Tenders
Call Center
40217777
Toll Free Number
800-3835 800-FUEL

FAQs

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​You have questions, we have answers

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DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=88How do I enroll in WOQODe prepaid?1Yes<div class="ExternalClassEA4D4A08AE6241AD88724713F044FBB3"><p><span style="font-size:10pt;font-family:"segoe ui", sans-serif;">Visit </span>any WOQOD branded station where prepaid sales installation is available, fill the form, pay the cost, get your tag installed and wait for the activation to be confirmed.​</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=89How long does it take to activate the tag?2Yes<div class="ExternalClassEBB9A29F7FE047EEB0A9200EC62B80B3"><p>​<em>Within 48 hours</em></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=90Where do I enroll?3Yes<div class="ExternalClass26981A3394134D1690D447B79CA60F55"><p style="text-align:justify;">​<font color="#000000"><span style="line-height:107%;font-family:"calibri light",sans-serif;font-size:11pt;">At any WOQOD branded station</span><span style="line-height:107%;font-family:"calibri light",sans-serif;font-size:11pt;"> where prepaid installation is available (station link)</span></font></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=91What is the cost?4Yes<div class="ExternalClass7E5DC14019E6463294DD9338B686B3A9"><p>​<span style="line-height:107%;font-family:"calibri light",sans-serif;font-size:11pt;"><font color="#000000">195 QR for the tag and 25 QR for the installation</font></span></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=92How do I know that my tag is activated?5Yes<div class="ExternalClass9441EBD77A66419BA8327A1DA360B659"><p>​<span style="line-height:107%;font-family:"calibri light", sans-serif;font-size:11pt;"><font color="#000000">Customer will receive SMS after activation of the tag.</font></span></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=93How many cars can I enroll in?6Yes<div class="ExternalClass4F7F7F5EE6A8407D960C8135DC251C78"><p>​<span style="line-height:107%;font-family:"calibri light", sans-serif;font-size:11pt;"><font color="#000000">No limit.</font></span></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=94Which vehicles can I enroll?7Yes<div class="ExternalClass1ECB5623C0CE4536B2A583D2611FD6C6"><p><span style="line-height:107%;font-family:"calibri light", sans-serif;font-size:11pt;"><font color="#000000"><span style="font-size:11pt;font-family:"calibri light", sans-serif;color:black;">Only </span><span style="font-size:11pt;font-family:calibri, sans-serif;color:black;">vehicles with istimarah under the names of the owner or any of his first-degree family members, with a request letter that is signed by both.</span>​</font></span></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=95If the tag is not working, what do I do?8Yes<div class="ExternalClass637708BB049D41259166277039018E5E"><p>​<font color="#000000"><span style="line-height:107%;font-family:"calibri light",sans-serif;font-size:11pt;">Call customer service at 4021-7777/800-3835 or email </span><span style="line-height:107%;font-family:"calibri",sans-serif;font-size:11pt;"><a><span style="font-family:"calibri light",sans-serif;">customerservice@woqod.com.qa</span></a></span></font></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=96How do I top-up?9Yes<div class="ExternalClass0DC2CF69E4F1456791C10532502B4359"><p>​<strong>Modes of top-up?</strong></p><p style="text-align:justify;"><strong>There are two methods for top-up:</strong></p><p style="text-align:justify;">Pay cash/card at any of our Sidra billing counters or credit card using WOQOD mobile application</p><p><strong>Is there a minimum or maximum?</strong></p><p style="text-align:justify;">A minimum of 100 QR and a maximum of 10,000 QR per transaction</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=97Can I fuel at all WOQOD stations?10Yes<div class="ExternalClassE3A81D7465884B73B176721531ECA88E"><p>​Yes, you can fuel your vehicle a<span style="line-height:107%;font-family:"calibri light", sans-serif;font-size:11pt;"><font color="#000000">t any branded fixed station. You can check the locations using the WOQOD mobile application.</font></span></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=98How can I know the balance?11Yes<div class="ExternalClassA447F5BACCD74586B003CEC2BEA8291C"><p>From the last fuel transaction, SMS received, or you can track it using WOQOD's mobile application​.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=99How do I add vehicles to my account?12Yes<div class="ExternalClassED041F9FBC5D4154A7EC24DECAA41CBB"><p>​Visit any WOQOD branded stations where prepaid sales installation is available, fill the additional vehicle form, pay the cost, get your tag installed and wait for activation.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=100How do I come to know that my vehicle has been fueled?13Yes<div class="ExternalClassE95D799CCA8141B8BAF3DB82A5356D84"><p>​<span style="line-height:107%;font-family:"calibri light", sans-serif;font-size:11pt;"><font color="#000000">Through SMS or from WOQOD mobile application</font></span></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=101Who do I contact for any issue, query, and feedback?14Yes<div class="ExternalClassBB7FAAEB1F184938B261162C6A924373"><p>​<font color="#000000"><span style="line-height:107%;font-family:"calibri light", sans-serif;font-size:11pt;">Customer service at 4021-7777/800-3835 or email </span><span style="line-height:107%;font-family:calibri, sans-serif;font-size:11pt;"><a><span style="font-family:"calibri light", sans-serif;">customerservice@woqod.com.qa</span></a></span></font></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=102Can the tag be transferred from my vehicle to a new vehicle?15Yes<div class="ExternalClass6A923CF1CACE4D0B81A4D25A4C06AA93"><p>​No.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=103How do I close my account?16Yes<div class="ExternalClass9E1FD3E511D94C3ABBCD2782C19266BD"><p>​<font color="#000000"><span style="line-height:107%;font-family:"calibri light",sans-serif;font-size:11pt;">Call customer service at 4021-7777/800-3835 or email </span><span style="line-height:107%;font-family:"calibri",sans-serif;font-size:11pt;"><a><span style="font-family:"calibri light",sans-serif;">customerservice@woqod.com.qa</span></a></span></font></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=104What is the benefit of this tag?17Yes<div class="ExternalClassB0FF4CAEAB614030A3A43CE190284755"><p style="text-align:justify;">​<span style="line-height:107%;font-family:"calibri light",sans-serif;font-size:11pt;"><font color="#000000">Advanced RFID technology tracking each fuel transaction individually, no need to carry cash, no need for fuel cards which can be misplaced or forgotten and it is automated and convenient.</font></span></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=105What is the warranty period for the tag?18Yes<div class="ExternalClass216863DD8FF44B39B9E81740262D00EA"><p>​<span style="line-height:107%;font-family:"calibri light",sans-serif;font-size:11pt;"><font color="#000000">12 months from the date of installation **warranty conditions apply.</font></span></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=106If I sell my car, can the account be transferred to the buyer?19Yes<div class="ExternalClassF1233BEFB9924DB98AB86BE2BAFA2541"><div style="text-align:justify;">​<span style="line-height:107%;font-family:"calibri light", sans-serif;font-size:11pt;"><font color="#000000">No, each account is registered under the QID number and individual name. It is advisable to close the account.</font></span></div></div>

 

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