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Tenders

 

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Call Center
40217777
Toll Free Number
800-3835 800-FUEL

FAQs

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DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=63What is WOQODe Program?1Yes<div class="ExternalClass285CAB23DFE441E8959CAA298F8EFCA5"><p>​​It is a Fuel Management System for companies that are having a fleet of vehicles, it can be used to monitor, track, maintain, and control <span style="color:#444444;">fuel</span><span style="color:#444444;"> </span>consumption of vehicles. It is exclusively for vehicles fueling at WOQOD branded stations. An RFID tag is used for recording fuel transaction at the WOQOD branded stations for each vehicle. This is a postpaid system.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=64How do I enroll into WOQODe? 2Yes<div class="ExternalClassC7B7835DBA4F4CEDAB102211F9992DD6"><p></p><ul><li>Take an appointment from WOQOD Customer Service (40217777/8003835).</li><li>Meet the Sales team.</li><li>Reply to WOQOD's email with required valid legal documents.</li><li>The contract and documents will be emailed.</li><li>Submit the signed contract and documents for processing</li><li>Our installation team will contact the customer for tag installation.</li><li>The operations team will enroll in the vehicles and take the company live.</li><li>The customer will be provided with User ID & Password for WOQODe – Portal through email after 24 hours from the activation time.</li></ul><p><span lang="EN" style="text-decoration:underline;"><strong>Documents required for Enrollment</strong></span><strong> </strong><strong>(Forms will be provided)</strong></p><ul><li>A letter from the customer to enroll in WOQODe.</li><li>WOQODe Contract (original 2 copies signed by authorized signatory, stamped and dated).</li><li>Authorized signatory QID</li><li>Photocopy of the company's valid commercial registration license.</li><li>Photocopy of the Trading License</li><li>Photocopy of the Computer Card</li><li>Bank Guarantee, a check or a bank transfer to WOQOD's account ( Equal to two months of fuel consumption as per our requirement for new customers, and valid for at least 5 years.)</li><li>Customer Communication List</li><li>Vehicle Details; to be filled and provided as per the given format in excel, both in hard copy stamped and soft copy on email.</li><li>Leased Vehicle Undertaking Letter on Company's letterhead, signed by authorized signatory & stamped. (For all vehicles not registered under the company signing the contract)</li><li>Valid Istimara  (Vehicle registration card). (4 copies on A4 size page with both sides of Istimara).</li><li>QID photocopy of the contract signatory.</li><li>A cheque a bank transfer to WOQOD's account for the tag cost and tag installation.</li></ul><p><span style="text-decoration:underline;"> </span><span style="text-decoration-line:underline;">T</span><span style="text-decoration-line:underline;">he activation of the customer will happen in 15 working days post submission of the WOQODe contract.</span></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=65Who manages the program? What is needed to be complied with it? 3Yes<div class="ExternalClass519790EEB3F5418A8F21B82BC95174E4"><p>​The WOQODe System section administers the program. Companies must follow approved WOQOD policies and procedures. </p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=66What are the benefits of the WOQODe Program?4Yes<div class="ExternalClassC1698836017F43E3B9889DB777CD487D"><p>​<span style="text-decoration:underline;"><strong>Savings</strong></span></p><ul><li>Realize savings by reducing administrative time and thereby work force.<br></li></ul><p><span style="text-decoration:underline;"><strong>Control</strong></span></p><ul><li>Customized account controls to set purchase limits.</li><li>Set purchase limits on each tag and update controls at any time</li></ul><p><span style="text-decoration:underline;"><strong>Expenses and Administration Time </strong></span></p><ul><li>Eliminate expense reimbursement and collection of receipts </li><li>Comprehensive reporting.</li><li>Customize reports by exporting in Excel</li></ul><p><span style="text-decoration:underline;"><strong>Convenience</strong></span></p><ul><li>Cashless</li><li>Manage account online and view real-time purchase details</li><li>24/ 7 online account management.</li></ul></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=67How do I control my companies’ fleet fuel expenses?5Yes<div class="ExternalClass074DA511D90546928B1DC0C88528C56B"><ul><li>By enrolling all vehicles into WOQODe System and eliminating manual intervention.</li><li>You will have access to live information on your vehicles' fuel consumption, segregated into various reports to analyze & control fuel expenses.</li><li>For more control & budgeting, you can do limit setting on the WOQODe Portal on your own at any point of time. </li><li>For the purpose of budgeting, you can group the vehicles.</li><li>You can select or change fuel grades as  required</li></ul></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=68How will the customer control the vehicle's fuel consumption? 6Yes<div class="ExternalClass251B6F05E5C143C3876AE59FC05F9341"><p>​You can compare monthly fueling with the mileage of the vehicle as recommended by the manufacturer. Monthly fuel consumption data in the portal will help you to analyze consumption patterns.</p><p>WOQODe- Portal provides you access to control the consumption pattern of vehicles based on the following parameters.</p><ul><li>Day & month of fueling</li><li>Stations selected for fueling</li><li>Holiday fueling</li><li>Non-fueling option</li><li>Total  Quantity selected for fueling</li><li>Buy and Can't buy fuel (to temporarily block fuel purchase)</li></ul><p>The customer can exercise control through Vehicle Limit Management Module.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=69What kind of reports are generated by the system? What are all details do they contain? Are they real-time or is there a delay in reporting?7Yes<div class="ExternalClass27F31917F710437D8A2C06C43A447448"><p>​Reports on consumption details and credit limits are available.</p><p>The reports contain the following details:</p><ul><li>Vehicle plate number</li><li>Fuel station name</li><li>Time of fueling</li><li>Fuel price</li><li>Grade of fuel</li><li>Quantity and Amount of fuel.</li></ul><p> All the reports provide you real time data.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=70What will happen when the vehicle hits the set fuel limit?8Yes<div class="ExternalClass9D524B3B50AC471A9EADB2468F2D3321"><p><span style="font-size:10pt;line-height:107%;font-family:"segoe ui", sans-serif;">Fueling </span>will stop automatically and the customer needs to modify his vehicles limit himself or if WOQOD Customer Service modifies the limit, then a QR25 will be charged.​</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=71How do I know my companies available credit limit?9Yes<div class="ExternalClass6F844102B3824B96A102E1F742A9DC6D"><p>​By checking the credit limit report.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=72How can the customer add a new vehicle or remove vehicles from his companies account?10Yes<div class="ExternalClass98070B7D675849A48D2601BE9AD9F8EC"><ul><li>Call WOQOD Customer Service at 4021-7777/800-3835 and follow the procedure.</li><li>50QR will be charged for adding a vehicle, and QR180 will be charged for cancelling the tag if this was requested during less than two years from the installation date.​</li><li>The customer can remove vehicle from his list by making it passive for fueling through WOQODe - Portal. This function should be used only when the customer wants to remove his vehicle from the fleet.</li></ul></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=73How does the customer modify his contact details?11Yes<div class="ExternalClassB18DD1F0DBAC4FBBBC2EF457A07B29EF"><p>​Fill the change request form and email scanned copy to WOQOD Customer Service.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=74How can the customer modify his bank guarantee amount?12Yes<div class="ExternalClassE8CAE49C954D4B34A70725A0AAE75628"><p>​The customer has to contact WOQOD customer service to get the change request form. Bank Guarantee can be augmented or a new Bank Guarantee can be submitted with the covering letter to WOQOD Finance.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=75How does the customer receive his fuel bill and pay?13Yes<div class="ExternalClass1C7D214A2FDD4F4F8D23FC29EF00B3C4"><ul style="text-align:justify;"><li> <strong>Billing Cycle</strong></li><ul><li><strong>Credit Invoices will be issued twice a month</strong></li><ul><li>(1-15 / 16-End of the month)</li></ul></ul><li><strong>Types of Invoices</strong></li><ul><li><strong>Fuel consumption invoice</strong></li><ul><li>Generates in portal every 15 days</li></ul><li><strong>Product and service invoice</strong></li><ul><li>Emailed to customer every 15 days</li></ul></ul><li><strong>Payment Cycle</strong></li><ul><li>Payment has to be made within 15 (fifteen) days from the invoice date.</li></ul><li><strong>Mode of Payment</strong></li><ul><li>Bank to bank transfer (Customer has to mention invoice number, customer number & site number in the remarks column).</li><li><div><div>Cheque deposit into WOQOD bank accounts/cheque deposit in WOQOD tower (Customer has to mention invoice number, customer number & site number in the remarks column of deposit slip).</div></div></li><ul><li>This information should be emailed to WOQOD Customer Service.</li></ul></ul></ul></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=76What are the major charges? 14Yes<div class="ExternalClass72BA4285CC2743E298D6D27320D8D4C2"><p><em>(Starting fom 1 August 2020)</em></p><ul><li><strong>Tag </strong><strong>price: </strong></li><ul><li><strong style="color:#00008b;">250QR </strong>(1-500 tags)</li><li><strong style="color:#00008b;">225QR </strong>(501-1000 tags)</li><li><strong style="color:#00008b;">200QR </strong>(1001 tags and above).</li></ul><li><strong>Installation fees:</strong> <strong style="color:#00008b;">25QR </strong>per tag</li><li><strong>Monthly service charge:</strong>  <strong style="color:#00008b;">9QR </strong>per tag </li></ul><p><em>**Terms and conditions apply</em></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=77How many stations can the vehicles fuel?15Yes<div class="ExternalClass971871C5DDEB40F8AEB16011FEF2724B"><p>​Vehicles can fuel at all WOQOD branded stations, <span style="font-size:10pt;line-height:107%;font-family:"segoe ui", sans-serif;">except for the mobile stations.</span></p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=78Do fuel tags work internationally or locally in other fuel stations in Qatar?16Yes<div class="ExternalClass8F8331EFFE114054932646E08648FB68"><p>​No. The tags will only authorize fueling in WOQOD branded stations that are activated for Tag-based fueling located in Qatar.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=79Whom do I contact in case of any issue?17Yes<div class="ExternalClass375DF6B234EA491A8CA68C982714F440"><p>​Contact WOQOD Customer Service. It functions from 6.00 am to 10.00 pm. Call at 40217777/8003835 or email customerservice@woqod.com.qa </p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=80How does the fuel station filler come to know that tag is installed in the vehicle?18Yes<div class="ExternalClass8DE81423B66A4F43A9017D25B1DA8023"><p>​All the vehicles installed with Tags will have a WOQODe sticker near the fuel inlet.</p><p>At the same time, the customer can verbally inform the filler that his vehicle is installed with Tag.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=81How will the vehicle fuel when the tag is not working?19Yes<div class="ExternalClass54FE51E59E894585A0EFA0CD302F8687"><p>The vehicle can be fueled by paying in cash or using a bank card.​</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=82Where will the tags will be installed?20Yes<div class="ExternalClass4CBB587B1D2D4B6BA6A2F9B82654448D"><p style="text-align:justify;"><span style="font-size:10pt;line-height:107%;font-family:"segoe ui", sans-serif;">Tags </span>can be fitted at the customer’s vehicle base location if the customer can arrange<span dir="RTL"></span><span dir="RTL"></span><span dir="RTL"><span dir="RTL"></span><span dir="RTL"></span> </span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> 20 or more vehicles together. In the case of fewer than 20 vehicles, the customer will be requested to send his vehicles to designated fuel stations.​</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=83How long will it take to fix the tag?21Yes<div class="ExternalClassFD31AFF13EF64087BE2F8B89B380D3B5"><ul><li>​Small - Medium vehicle: 15 mins</li><li>Big vehicle: 20 -22 mins</li></ul></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=84What needs to be done if the company decided to sell its vehicle?22Yes<div class="ExternalClass1912687F5A2C4B5499FFDA93F1C11EBC"><p style="text-align:justify;"><span style="font-size:10pt;line-height:107%;font-family:"segoe ui", sans-serif;">Call </span>WOQOD Customer Service to deactivate and remove the tag and follow due process. Please note that the fees for cancelling the tag will be QR180 if this was during less than two years from the installation date.​</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=85How long does it take to cancel/deactivate a tag?23Yes<div class="ExternalClass056DD16FDA234D35B644FFC67FAB3C25"><p style="text-align:justify;"><span style="font-size:10pt;line-height:107%;font-family:"segoe ui", sans-serif;">If the request is sent from </span>the customer’s as a letter or an email to WOQOD Customer Service then it will be processed within 2 working days. But if it is requested through a phone call to the Customer Service then the tag will be deactivated any immediately.​ </p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=86If the tag is not operational?24Yes<div class="ExternalClass25A1898C8C3B4CF5AD5D2B0FA77607CA"><p>If the tag, does not authorize fueling, then the customer's account credit limit, vehicle limit, and tag functionality have to be checked.​</p><p>Customer has to report it to WOQOD Customer Service.</p></div>
DispForm.aspxhttp://www.woqod.com/EN/AboutUs/Lists/FAQs/DispForm.aspx?ID=87What is the warranty for the tag?25Yes<div class="ExternalClass0B41E2633F0F47E6AD49DCF6D739B43A"><p style="text-align:justify;">​The tag warranty period is 12 months (user faults are out of warranty). For terms & conditions, please refer WOQODe Contract.</p></div>

 

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